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Ticketing System / Traffic Routing Links

Automated Lead Management So Every Business Opportunity Can Be Tracked

Provides a smart ticketing and traffic-routing solution that generates dedicated parameterized links to automatically identify customer sources and create tickets for assignment, automating lead management.

易翻译跨境客服工单分流与线索追踪界面

Smart Short-Link Tracking

  • Common Issue

    Customers come from all kinds of sources, and you have no idea which ad brought them in, making it impossible to calculate ROI.

  • Solution

    Generate a dedicated Traneasy short link for each ad group or video. When a customer clicks, the system automatically records the source information.

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易翻译广告分流短链接线索追踪

Automatic Tagging and Grouping

  • Common Issue

    Once a customer comes in, you still have to manually ask "where did you see us?" — wasting time and annoying the customer.

  • Solution

    The moment a customer starts a conversation, the system automatically tags them based on the link parameters (e.g., Facebook-Ad Group A), with no manual effort needed.

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易翻译客户来源自动打标分组

Regional IP Access Control

  • Common Issue

    Account contacts come from different countries, and you need to file contacts from the same country under the same account.

  • Solution

    Short links can be configured with interception rules that filter customers from different regions, so only contacts matching a region are routed into the corresponding account.

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易翻译海外询盘智能分配接待

Ticket Status Management

  • Common Issue

    In the past, issue handling had no record, no checkpoints, and no feedback — users couldn't know the progress, and managers struggled to track task advancement, creating severe information asymmetry.

  • Solution

    Supports self-service ticket creation, real-time display of full-dimensional ticket status, synchronized updates on handling progress, and full end-to-end visibility and control.

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易翻译跨境客服工单自动生成

Conversation Data Monitoring

  • Common Issue

    Tracking employee attendance with no substantive reference data, so employees can't receive transparent, fair rewards or penalties.

  • Solution

    In the software backend, you can view the number of new contacts, new conversations, and conversion rates over the past 90 days by link/platform/ticket, making it easy to evaluate employee performance.

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易翻译销售业绩归属清晰管理

Traditional Approach vs. Ticketing System / Traffic Routing Links
Say goodbye to the confusion of customers asking "who should I talk to," and achieve automated traffic classification and assignment, delivering professional service from the very first second.

Comparison Dimension
Traditional Approach
Traneasy Ticketing System / Traffic Routing Links
Traffic Allocation
Customers reach out randomly, leading to uneven workloads from uneven assignment
Link presets automatically assign customers to a designated agent or department
Customer Guidance
Customers have to repeatedly explain their issue, a poor experience
Links carry built-in parameters that automatically identify customer source and intent
Issue Classification
Inquiries, after-sales, and complaints all mixed together, chaotic management
Automatic tag-based classification (e.g., pre-sale inquiry, after-sales complaint) for easy reporting
Response Speed
Requires manually asking "what issue are you experiencing?"
Automatic system recognition lets support staff reply directly and specifically, shortening response time
Data Closed-Loop
No way to trace which ad brought in an inquiry
Link parameters are passed back, precisely tracking ad conversion results

Use Cases

Closed-Loop Management of Ad Campaigns

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Facebook/Google Ad Campaigns

Facebook/Google Ad Campaigns

Use Traneasy traffic-routing links when running ads. View directly in the backend how many valid inquiries each ad group generated, precisely calculating ROI.

TikTok/Instagram Traffic Generation

TikTok/Instagram Traffic Generation

Pin a traffic-routing link in your video bio. When a customer clicks, they're automatically redirected to WhatsApp and tagged, letting you instantly know which video brought them in.

Preventing Internal Order Conflicts

Preventing Internal Order Conflicts

When multiple team members collaborate, the ticketing system ensures only one salesperson follows up with each customer, avoiding the awkwardness of two salespeople reaching out to the same customer at once.

Next steps

Continue exploring features that match your workflow, or download the client to get started.

Customer relationship managementCustomer tags and follow-up in one loopTeam collaborationRoles, permissions, and team workflowsDownload clientGet the Windows / Mac installerData analyticsTrack channel conversion and team performance

Frequently Asked Questions

Smart routing assigns leads precisely, making every customer inquiry get an efficient response!

In the "Ticket Management" section of the Traneasy backend, select the target account, enter the original link, set parameters and tags, and generate a dedicated short link with one click.
No. All parameters run in the background — customers only see a normal inquiry link, with a smooth, seamless experience.
If you'd like to learn more about assignment rules, ticket field configuration, channel-recognition methods, or how to connect different ad platforms, feel free to contact our team for a more complete implementation plan.

Start Using the Ticketing System / Traffic Routing Links Now
Say goodbye to customer-assignment chaos and achieve efficient collaborative service

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  • Supports multi-channel customer access, automatically generating a unique ticket number
  • Smart routing rules, automatically assigning by region, business type, or support workload
  • Real-time ticket status tracking — handling progress and the responsible owner are clear at a glance
  • Automatic linking of customer chat history, avoiding repeated communication
  • Multi-agent collaborative handling, seamless handoff for complex issues, boosting service efficiency